Return and Warranty Process

Dear distributor:

As part of our commitment to continuous improvement in customer service, we are pleased to inform you of our updated product return process.

Objective

Facilitate and expedite the returns process to ensure a better service experience.

Process

For the complete procedure, click the following link:

Important considerations

  • The process applies only to products purchased directly from Rotoplas.

  • It is essential to have the order number or purchase invoice.

  • Returns are subject to validation by the service team.

Contact

If you have questions or need support during the process, you can contact our customer service team through the usual channels.