{"id":5407,"date":"2025-05-08T12:32:30","date_gmt":"2025-05-08T17:32:30","guid":{"rendered":"https:\/\/clarvi.tachuela.dev\/return-and-warranty-policy\/"},"modified":"2025-07-17T14:13:56","modified_gmt":"2025-07-17T19:13:56","slug":"return-and-warranty-policy","status":"publish","type":"page","link":"https:\/\/clarvi.com\/en\/return-and-warranty-policy\/","title":{"rendered":"Return and Warranty Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5407\" class=\"elementor elementor-5407 elementor-5360\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32d36bb e-flex e-con-boxed e-con e-parent\" data-id=\"32d36bb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c643b4 elementor-widget elementor-widget-image\" data-id=\"9c643b4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/clarvi.com\/wp-content\/uploads\/2025\/02\/Clarvilogo.png\" class=\"attachment-large size-large wp-image-1854\" alt=\"\" srcset=\"https:\/\/clarvi.com\/wp-content\/uploads\/2025\/02\/Clarvilogo.png 500w, https:\/\/clarvi.com\/wp-content\/uploads\/2025\/02\/Clarvilogo-100x100.png 100w, https:\/\/clarvi.com\/wp-content\/uploads\/2025\/02\/Clarvilogo-300x300.png 300w, https:\/\/clarvi.com\/wp-content\/uploads\/2025\/02\/Clarvilogo-150x150.png 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79f4d5a e-flex e-con-boxed e-con e-parent\" data-id=\"79f4d5a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b5d1ee elementor-widget elementor-widget-heading\" data-id=\"3b5d1ee\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return and Warranty Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-954b5ba elementor-widget elementor-widget-text-editor\" data-id=\"954b5ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Dear distributor:<\/strong><\/h3><p><span style=\"font-weight: 400;\"> At CLARVI, we work to provide you with a fast and reliable service experience. Below, we share with you the return and warranty processes for our products.  <\/span><b>Rotoplas brand<\/b><span style=\"font-weight: 400;\"> purchased directly from us.<\/span><\/p><h3><b>Types of returns<\/b><\/h3><h4><b>1. Return for manufacturing defect (within the first 30 days)<\/b><\/h4><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call: 800 506 3000<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">E-mail: servicioaclientes@rotoplas.com<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provides:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Invoice number<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Product name<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Quantity and reason for return<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Complete address for collection<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Name, e-mail and contact telephone number<\/span><\/li><\/ul><\/li><\/ul><p><span style=\"font-weight: 400;\">The logistics team will collect the product within 15 days.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"> You will be assigned a folio number and receive an express credit note.<\/span><\/p><h4><b>2. Return after 30 days<\/b><\/h4><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Applies when the product has not been sold and more than 30 days have passed since delivery.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call: 800 506 3000<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">E-mail: serviciotc@rotoplas.com<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provides:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Photograph of the defect or failure<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Invoice number<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Product name<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Quantity and reason for return<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Collection address<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Name, e-mail and contact telephone number<\/span><\/li><\/ul><\/li><\/ul><p><span style=\"font-weight: 400;\">A folio is generated and a technician will call you for diagnosis or visit.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"> The technician will define whether the warranty applies with 100%, 50% or no coverage.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"> The team will go through the product and the corresponding credit note will be generated.<\/span><\/p><h4><b>3. Return in support of the end customer<\/b><\/h4><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Applies when the product has already been sold and the end customer<\/span> <b>has already completed the warranty process<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the customer<\/span> <b>has not done so<\/b><span style=\"font-weight: 400;\">, ask them to call 800 506 3000.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Once the customer has his<\/span><b> technical service folio<\/b><span style=\"font-weight: 400;\">:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Receive the damaged product.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call 800 506 3000 and provide:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Customer Folio<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Collection address<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Name, e-mail and contact telephone number<\/span><\/li><\/ul><\/li><\/ul><p><span style=\"font-weight: 400;\">You will be provided with collection information, folio and credit note.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"> Harvesting is carried out within a maximum period of 15 days.<\/span><\/p><h3><b>Important considerations<\/b><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The process only applies to<\/span><b> Rotoplas products purchased with CLARVI<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It is essential to have the order or invoice number.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Returns are subject to validation by the service team.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Some products include accessories. These must be returned  <\/span><b>complete<\/b><span style=\"font-weight: 400;\">, as delivered.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Verify that the quantity and product match what is recorded on the folio before picking.<\/span><\/li><\/ul><h3><b>Do you have any doubts?<\/b><\/h3><p><span style=\"font-weight: 400;\">Contact our customer service team through the usual channels or visit<\/span>:<a href=\"https:\/\/rotoplas.com.mx\" target=\"_blank\" rel=\"noopener\"> <span style=\"font-weight: 400;\">rotoplas.com.mx<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-09a6beb e-con-full e-flex e-con e-child\" data-id=\"09a6beb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b23657a elementor-widget elementor-widget-button\" data-id=\"b23657a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/clarvi.com\/wp-content\/uploads\/2025\/07\/ROT0730Com_Mx_comunicado-devoluciones_feb12.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download Process<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9eca96 elementor-widget elementor-widget-button\" data-id=\"f9eca96\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/clarvi.com\/wp-content\/uploads\/2025\/07\/Garantia_Tanques_para_Agua_y_Quimico.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download Policy<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Warranty Process Dear distributor: At CLARVI, we work to provide you with a fast and reliable service experience. Below, we share with you the return and warranty processes for our products. Rotoplas brand purchased directly from us. Types of returns 1. Return for manufacturing defect (within the first 30 days) Call: 800 506 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5407","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/clarvi.com\/en\/wp-json\/wp\/v2\/pages\/5407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clarvi.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/clarvi.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/clarvi.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clarvi.com\/en\/wp-json\/wp\/v2\/comments?post=5407"}],"version-history":[{"count":11,"href":"https:\/\/clarvi.com\/en\/wp-json\/wp\/v2\/pages\/5407\/revisions"}],"predecessor-version":[{"id":6277,"href":"https:\/\/clarvi.com\/en\/wp-json\/wp\/v2\/pages\/5407\/revisions\/6277"}],"wp:attachment":[{"href":"https:\/\/clarvi.com\/en\/wp-json\/wp\/v2\/media?parent=5407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}